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Old 05-01-2019, 03:39 PM
jim jim is offline
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Join Date: Nov 2008
Location: Albuquerque, NM
Posts: 4,529
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Keep at it, and remember that at most companies, progress is monitored according to the number of tickets open vs. the number of tickets closed. In fact, they automatically closed my original ticket even though no progress has been reported.

Cheers,
Jim
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